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Returns & Exchanges

Returns policy

Making a return for a refund or exchange is simple:

  1. Get in touch with us at returns@theplacelondon.co.uk within 48 hours of receiving your order.
  2. Request a Return Authorization Number.
  3. Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
  4. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. The Place London does not cover the cost of returned items unless previously agreed due to items being damaged or faulty.
  5. Send your return to:
    The Place London, 27 Connaught St, London W2 2AY, United Kingdom

The Place London accepts returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and up to 28 days will only be accepted at the discretion of The Place London for a store credit. Store credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted and will be returned to you.

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

RESTRICTED ITEMS
Please note that we are unable to accept returns or exchanges on earrings.
Shoes must be returned in their original designer box. Ensure that the box is returned in the same condition you received it e.g no DHL stickers or tape marks on the shoe box itself.

The Place London are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.

Exchanges

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy. .

 

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