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Terms & Conditions

The Place London website and related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering. The Place London is a company registered in England at the address 27 Connaught St, London W2 2AY, United Kingdom. Our Vat Number is 168 9847 35. We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.

Acceptance of your Order

Once an order is placed you will receive a confirmation acknowledging your details. This is an acknowledgement of your details and is not a confirmation of your order. A contract between you and The Place London is confirmed once you receive an email with your tracking information. We reserve the right not to accept your order if the item is out of stock, does not pass our quality checking stage, or if we are unable to obtain authorization for payment.  All orders are subject to availability and confirmation of the order price.

Pricing & Availability

Whilst we try and ensure that all details, descriptions and prices that appear on the Website are accurate, there may be cases where errors occur. If we discover an error in the price of any products that you have ordered, we will inform you of this as soon as possible and, give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, your order will be treated as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.

If items that you order are out of stock, subject to a delay, or have detail or description errors we will try to contact you at the email address you provided. If we cannot contact you in regards to our out of stock orders we will cancel these within 48 hours and you will receive a full refund.

Shipping & Delivery

We aim to dispatch all orders within 2 working days subject to credit clearance and address verification. All UK and international shipments are delivered by DHL Express service. All first time orders must be shipped to the billing address.

All shipments sent with DHL require a signature as proof of delivery. Shipments are insured whilst in transit from The Place until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your email confirmation once a shipment has been generated with DHL. You may use this to track your parcel at www.dhl.com. If your tracking information is not available, please email (email address to be insert)

DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor The Place London are responsible for lost/stolen parcels.

UK DELIVERY
Orders for the United Kingdom are shipped with the DHL Express service for a possible next-day  delivery. Please note that this may take longer (up to three working days) for reasons beyond DHL’s control.  Shipping within the UK is charged at £6.00.

EU EXPRESS DELIVERY
Orders that are shipped with DHL Express service take 1-2 days to reach the delivery address. Please note that this may take longer for reasons beyond DHL’s control. Shipping to destinations within the EU is charged at £15.00.

INTERNATIONAL DELIVERY
Orders are shipped with DHL Express service that takes 2-4 days to reach the delivery destination (subject to customs clearance). We will ensure to keep you informed of any delays that occur as a result of customs inspections.  Shipping to international destinations outside the EU is charged at £20.00.

From time to time, we run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email, simply sign up to our e-news at the footer of our website.

DUTIES & TAXES AND VAT
Duties and Taxes are calculated according to your shipping destination. UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands. Orders being shipped to destinations outside the EU will have the VAT deducted at payment processing stage. 
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to The Place London. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.

Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from The Place London as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.

Payment

We accept Visa, MasterCard, American Express, and Maestro cards and PayPal.

You can choose to pay with PayPal or with a debit or credit card.

When selecting the Paypal option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to The Place London.

We accept Visa, Master Card, American, Express, Maestro and Diners cards. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment, we will not be liable for any delay or non-delivery of your order. We also reserve the right to cancel your order. For first time customers, we only ship to the billing address.

By submitting an order to us through our website you represent and warrant that the payment details provided on your order are valid and correct and that when your order is accepted and processed by us, payment will be made in full. Payment is only debited from your card at time of dispatch.

If you have any questions about paying online please contact us sales@theplacelondon.co.uk or call +44 (0) 207 262 5616.

 

PAYMENT SECURITY

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

 

Returns policy

Making a return for a refund or exchange is simple:

  1. Get in touch with us at returns@theplacelondon.co.uk within 48 hours of receiving your order..
  2. Request a Return Authorization Number.
  3. Include your original receipt in the returned parcel ensuring that your Return Authorization Reference number is clearly written on the receipt. Any returned items that are not accompanied by an official returns reference number will not be accepted.
  4. It is advisable to send returned items by registered post/DHL and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. The Place London does not cover the cost of returned items unless previously agreed due to items being damaged or faulty.
  5. Send your return to:
    The Place London, 27 Connaught St, London W2 2AY, United Kingdom

The Place London accepts returns and exchange requests made within 14 days from when the order has been received by you. Returns received after the 14 day period and up to 28 days will only be accepted at the discretion of The Place London for a store credit. Store credit is valid for 1 year from issue date. Returns received after the 28 day period will not be accepted and will be returned to you.

The products you return must be in new and unworn condition with all the original packaging and garment tags still attached. We do not accept any item with any indication that it has been used. In such cases, the item will be returned to you.

RESTRICTED ITEMS
Please note that we are unable to accept returns or exchanges on earrings.
Shoes must be returned in their original designer box. Ensure that the box is returned in the same condition you received it e.g no DHL stickers or tape marks on the shoe box itself.

The Place London are not responsible for any item that is not returned in the manner set forth above and we cannot accept responsibility for packages until we are in possession of them. Your statutory rights as a customer remain unaffected.

Exchanges

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, according to our returns policy. .

Jurisdiction

This website is controlled and operated by The Place London in the UK. These terms and conditions and all matters connected with any order you place in our website are governed by English law.

General

We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often.

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