Orders for the United Kingdom are shipped with the DHL Express service for a possible next-day delivery. Please note that this may take longer (up to three working days) for reasons beyond DHL’s control. Occasionally we may also use Royal Mail first class signed or special delivery by 1pm for UK orders. Shipping within the UK is charged at £6.00.
Side note: We do not ship on the weekend or bank holidays; therefore your order will be processed the next working day.
EU EXPRESS DELIVERY
Orders that are shipped with DHL Express service take 1-2 days to reach the delivery address. Please note that this may take longer for reasons beyond DHL’s control. Shipping to destinations within the EU is charged at £15.00.
Orders are shipped with DHL Express service that takes 2-4 days to reach the delivery destination (subject to customs clearance). We will ensure to keep you informed of any delays that occur as a result of customs inspections. Shipping to international destinations outside the EU is charged at £20.00.
From time to time, we run free shipping promotions. To be notified of any promotional codes or other offers valid on our site via email, simply sign up to our e-news at the footer of our website.
DUTIES & TAXES AND VAT
Duties and Taxes are calculated according to your shipping destination. UK VAT will be applied to orders shipped to EU and UK, excluding Channel Islands. Orders being shipped to destinations outside the EU will have the VAT deducted at payment processing stage.
International orders are shipped on a DDU (Delivery Duties Unpaid) basis. This means that any duties and taxes incurred in the country of destination are the responsibility of the customer. If a shipment is refused, we will do what we can to nullify the customs charges and have the shipment returned to The Place London. We cannot guarantee that customs charges can be voided for a refused shipment. In this case, we will deduct the amount from your refund.
Please also note that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from The Place London as a business to yourself as a consumer. Therefore, you are responsible for import duties/taxes at your local customs office. Duty and taxes incurred in the country of destination are the responsibility of the customer. When you placed your order, you agreed to our terms and conditions of purchase.